Privacy Policy | Shimbi Labs

Last updated: January 25, 2021
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The privacy of your data — and it is your data, not ours! — is a big deal to us. At the beginning of this document, we promise we never sell your data: never have, never will.

This policy applies to all products built and maintained by Shimbi Computing Laboratories Private Limited (Shimbi Labs), including All versions of Budo, Ninjin, and Shimbi Invoice.

What we collect and why

Our guiding principle is to collect only what we need. Here's what that means in practice:

Identity & access

When you sign up for a Shimbi Labs product, we typically ask for identifying information such as your name, email address, and maybe a company name. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our products, but we do not normally look at or access that picture. We'll never sell your personal info to third parties, and we won't use your name or company in marketing statements without your permission either.

Billing information

When you pay for a Shimbi Labs product, we ask for your credit/debit card and billing address. That's so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction and as-of billing address for account history, invoicing, and billing support. But we don't store your card information.

Geolocation data

We log all access to all accounts by full IP address so that we can always verify that no unauthorized access has happened. We keep this login data for as long as your product account is active.

We also log full IP addresses used to sign up for a product account. We keep this record forever because they are used to mitigate spammy signups.

Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases.

Website interactions

When you browse our marketing pages, your browser automatically shares certain information, such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. These web analytics data are tied to your IP address. For collecting all this data, we use a hosted version of AWStats. It means no request goes outside our server.

Anti-bot assessments

We use CAPTCHA services for our blog comment module and our contact form as a means of spam protection. We have a legitimate interest in protecting our app and the broader Internet community from spam. When you fill comment or enquiry form on our websites (shimbilabs.com and shimbi.in), the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to check whether the data is possibly filled out by an automated program instead of a human. We retain these data via our subprocessor forever because they are used for antispam mitigation.

Cookies

We do not store any cookies.

Voluntary correspondence

When you write Shimbi Labs with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect.

We don't collect any characteristics of protected classifications, including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may voluntarily provide these data, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

When we access or share your information

Our default practice is not to access your information. The only times we'll ever access or share your info are:

To meet any applicable law, regulation, legal process or enforceable governmental request.
To enforce applicable Terms, including investigation of potential violations.
To detect, prevent, or otherwise address fraud, security, or technical issues.
To protect against harm to the rights, property, or safety of Shimbi Labs, our users, or the public as required or permitted by law.

If we get an informal request from any person, organization, or entity, we do not assist.

If you are an account owner who wants to export data from their accounts, you can do so directly from your account.

Finally, suppose Shimbi Computing Laboratories Private Limited (Shimbi Labs) is acquired by or merged with another company. In that case, we'll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Your rights with respect to your information

At Shimbi Labs, we apply the same data rights to all customers, regardless of their location. Currently, some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA") in the US. Shimbi Labs recognizes all of the rights granted in these regulations, except as limited by applicable law.

These rights include:

Right to Know. You have the right to know what personal information is collected, used, shared, or sold. We outline both the categories and specific bits of data we collect and how they are used in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you and your right to obtain information about the sharing, storage, security, and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / "To Be Forgotten." This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Shimbi Labs services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information.
Right to Restrict Processing. This is your right to request the restriction of how and why your personal information is used or processed, including opting out of the sale of personal information. (Again: we never have and never will sell your personal data.)
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. However, this right is limited if the decision is necessary for the performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right "to be forgotten") may prevent you from using our Services by virtue of your exercising those rights.

Many of these rights can be exercised by signing in and directly updating your account information.

If you have questions about exercising these rights or need assistance, please Contact Us

Most data are not encrypted for products while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our security overview.

What happens when you delete data in your product accounts.

When you delete data on your own or cancel the account on your own, all data is permanently deleted from our servers. In case of non-renewal of account, your data remain for 30 days after your account expiry for Budo and Ninjin, while as for Shimbi Invoice, it sends you to the backup copy of data on your email while terminating the account from the server.

Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. You can view a history of the changes to our policies here. Whenever we make a significant change to our policies, we will also announce them on our company blog.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch with us, and we'll be happy to answer them!